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What are Vetrax® Scores?

The Vetrax App for Pet Owners includes scores to assist with monitoring dermatology, mobility, healthy weight and wellness plans. The scores are statistical calculations based on a composite of multiple behavio...

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Managing my Vetrax® subscription and profile information

Pet owners are able to manage their Vetrax subscriptions, and profile information, by signing into their account within the Vetrax Client Portal. To begin, select the "Sign in" link at the top of vetrax.com, an...

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Is the Vetrax® sensor compatible with 5 GHz networks?

The Vetrax Sensor was designed to take advantage of the benefits and prevalence of 2.4 GHz Wi-Fi networks, therefore, it is not compatible with 5 GHz networks. The increased range of the 2.4 GHz frequency help...

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Attaching a Vetrax® sensor to your dog's collar with Alternative Bands

Vetrax sensors are shipped with a packet of straps for various size collars. These straps were designed to break as a fail-safe should a dog's sensor become hooked on something. However, we've learned that in s...

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How do I add or update a photo of my dog in the Vetrax App?

Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Select "Pets". Step 3: Select the "+" button below your dog's avata...

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Where can I see the battery status of my Vetrax® Sensor?

Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Select "Devices". The battery status will be displayed as a percent...

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How do I set up Vetrax® on my Android device?

Step 1: Visit the Play Store on your mobile device to download the Vetrax® App. Step 2: Start the Vetrax® App, then select "Create Account" from the login screen. Step 3: Enter the email address you provide...

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How do I set up Vetrax® on my Apple (iOS) device?

Step 1: Visit the App Store on your mobile device to download the Vetrax® App. Step 2: Start the Vetrax® App, then select "Create Account" from the login screen. Step 3: Enter the email address you provided...

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How do I find my Vetrax® Sensor's firmware version?

Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Select "Devices". Step 3: Select the device number next to your dog...

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How do I charge my Vetrax® Sensor?

Step 1: Detach the sensor from its base-plate by pressing down on the tab on the base-plate while simultaneously rotating the sensor. Step 2: Use the provided USB cable to plug your sensor into the provided US...

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