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What Android version is compatible with the Vetrax® App?

The Vetrax App is compatible with Android 5.0 (Lollipop) and above.

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What iOS version is compatible with the Vetrax® App?

The Vetrax App is compatible with iOS 10.0 and above.

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Does my Vetrax® Sensor come with a warranty?

Yes, Vetrax sensors come with a one-year warranty. AGL will replace any Vetrax sensor free of charge if found to be defective within one year of activation. Please contact Vetrax Customer Support for details.

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Is the Vetrax® Sensor safe for my dog to wear?

The United States Federal Communications Commission (FCC) is the government agency that regulates communications by radio frequency. Pet wearable sensors are held to the same radio frequency (radiation) standar...

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What is included in the box that contains my Vetrax® Sensor?

The packaging contains a Vetrax Sensor, a USB charger, a USB cable, a set of four rubber straps, and a sensor base-plate.

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How do I attach the Vetrax® Sensor to the collar?

Step 1: Use the appropriate rubber strap to attach the sensor base-plate to the dog’s collar. Step 2: Align the pin on the back of the sensor with the hole in the base-plate and twist the sensor un...

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How do I know if my Vetrax® Sensor is on?

The sensor's LED will flash green every fifteen seconds. However, if your dog is resting, the sensor will not flash green but will revert to sleep mode.

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Why is the LED on my Vetrax® Sensor flashing red?

A red indication from the Vetrax Sensor LED during normal operations means the sensor battery has depleted and needs to be charged. Simply remove the sensor from the base-plate, and charge it using the USB cabl...

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How do I determine which rubber strap fits my dog's collar?

Four rubber straps are provided in the box with your new Vetrax™ Sensor to ensure your sensor and sensor base-plate fit tightly and securely on your pet’s collar. The following is provided as a general guide. H...

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Vetrax® Sensor LED indicators

The Vetrax Sensor is equipped with a multi-color LED that allows users of the system to visually observe the status of the sensor. The various operational states and indications are: Normal operation (While on...

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