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At Home (Topics for Pet Owners)

How do I charge my Vetrax® Sensor?

Step 1: Detach the sensor from its base-plate by pressing down the tab on the base-plate, and rotating the sensor. Step 2: Use the USB cable provided to plug your sensor into the provided USB charger. Step 3:...

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How do I set up Vetrax® on my Android device?

Setting up the Vetrax App on your Android device is a three-step process: Step 1: Visit the Play Store on your mobile device to download the Vetrax App. Step 2: Unbox your Vetrax Sensor and connect it to the ...

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How do I set up Vetrax® on my Apple (iOS) device?

Setting up the Vetrax App on your Apple (iOS) device is a three-step process: Step 1: Unbox your Vetrax Sensor and connect it to the charger. Once connected you will see a solid blue LED (10 seconds) followed ...

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What Android version is compatible with the Vetrax® App?

The Vetrax App is compatible with Android 4.4 (KitKat) and above. However, we strongly recommend utilizing 5.0 (Lollipop) and above in order to take advantage of improvements inherent in newer Android versions.

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What iOS version is compatible with the Vetrax® App?

The Vetrax App is compatible with iOS 10.0 and above.

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How do I connect my Vetrax® Sensor to a Wi-Fi network?

Before you begin, make sure you have your pet's sensor nearby (5-10 ft) and make sure it is "awake" (shake it a bit so it begins flashing green if it isn't already doing so). Step 1: Ensure Bluetooth is enable...

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How do I add or update a photo of my dog?

You may personalize your version of the Vetrax™ App by adding a picture of your dog. To do so: Step 1: Select “More” on the bottom right corner of the Vetrax App. Step 2: Select “Pets”. Step 3: Select the "+...

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Does my Vetrax® Sensor come with a warranty?

Yes, Vetrax sensors come with a one-year warranty. AGL will replace any Vetrax sensor free of charge if found to be defective within one year of activation. Please contact Vetrax Customer Support for details.

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Is the Vetrax® Sensor safe for my dog to wear?

The United States Federal Communications Commission (FCC) is the government agency that regulates communications by radio frequency. Pet wearable sensors are held to the same radio frequency (radiation) standar...

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Does Vetrax® work if my pet is away from home?

Vetrax works anywhere as long as the sensor is charged. However, data won’t be transmitted to the Vetrax Cloud unless it's connected to Wi-Fi. The sensor stores up to seven days of activity.

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