Support Center

At the Practice (Topics for Veterinarians)

How is my Vetrax® order shipped?

Vetrax orders are shipped via FedEx Ground or FedEx Overnight.

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When will my Vetrax® order ship?

Orders that are made by 12pm Central Time will be shipped the same day. Otherwise, they will be shipped the next business day. If order is placed after 12pm Friday, it will be shipped the following business day...

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How many Vetrax® Sensors are included in a case?

Each case includes four Vetrax Sensors.

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What is the return policy for Vetrax® Sensors?

All sales of Vetrax Sensors to veterinary practices are final. No Vetrax Sensors may be returned without prior written authorization.

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Can I lease Vetrax® Sensors to my clients?

Once a Vetrax Sensor is sold to a veterinary practice, the practice can monetize the sale of the sensor as it desires. Our recommended approach is to sell sensors to clients in full retail packaging (sensor, ...

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Can I discontinue the plan I assigned to one of my patients?

Yes, patient plans can be discontinued as needed. Step 1: Log in to the Vetrax® Veterinarian Portal. Step 2: Select the name of the patient on the appropriate patient card. Step 3: Select the "Plan" tab fr...

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How do I update my client's credit card information?

Billing information can be updated, changed or deleted by the client through the Vetrax® Client Portal. Follow these steps if you would like to add a new payment method to an existing plan in the Vetrax® Veteri...

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Can I change the plan I assigned to one of my patients?

Yes, the patient plans can be changed according to the patient's needs. Step 1: Log in to the Vetrax® Veterinarian Portal. Step 2: Select the name of the patient on the appropriate patient card. Step 3: Se...

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How do I manage conditions and treatments for my patients?

Conditions and treatments are normally established when onboarding a new patient in the Vetrax® Veterinarian Portal. Follow these steps if you would like to add or edit conditions and treatments for an existing...

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