Support Center

General FAQs

What is Vetrax®? (Video)

Vetrax is a robust veterinary medical device and information platform designed to more quickly alert veterinarians and pet owners to potential health concerns as part of an ongoing monitoring program. The produ...

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Does Vetrax® support GPS?

To provide a longer battery life, Vetrax does not support GPS at this time.

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Can I use my Vetrax® Sensor on my cat?

No, this sensor has been designed for dogs only. A sensor for cats will be explored in the future.

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Can I connect my Vetrax® Sensor to a cellular hotspot?

Some dedicated cellular hotspots can be used with the Vetrax Sensor. However, tethering a Vetrax Sensor to a personal hotspot created by your iOS or Android device is not supported.

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How to update your sensor using the Vetrax® Firmware Updater

Note: The Vetrax Firmware Updater is an application used to update your sensor's firmware. You will need to install the app on your Windows 7, Windows 10 or Mac computer before doing an update for the first tim...

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Is my Vetrax® Sensor water-resistant?

Yes, the Vetrax® Sensor is an IP-67 certified device. This means that industry-standard testing has rated it as completely protected against the ingress of dust particles, and capable of being completely submer...

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How does my Vetrax® Sensor work with Bluetooth & Wi-Fi? Is my personal data secure when using Vetrax®?

The Vetrax® Sensor communicates with our cloud infrastructure by connecting to a Wi-Fi network. During initial setup, the Vetrax® App will utilize a one-time Bluetooth connection so that you may provide the sen...

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Will my Vetrax® Sensor connect to public or commercial Wi-Fi networks?

The Vetrax® Sensor can be connected to any encrypted 2.4 GHz Wi-Fi network. Additional login credentials such as accepting terms of use, providing a room number at a hotel, or any other non-traditional login pr...

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What is the safe operating temperature range of the Vetrax® Sensor?

The Vetrax® Sensor is guaranteed to operate at a minimum internal temperature of 32ºF, and a maximum internal temperature of 158ºF. As the hardware components are somewhat insulated from outside temperatures by...

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