Support Center

General FAQs

What is Vetrax®? (Video)

Vetrax is a robust veterinary medical device and information platform designed to more quickly alert veterinarians and pet owners to potential health concerns as part of an ongoing monitoring program. The produ...

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Does Vetrax® support GPS?

To provide a longer battery life, Vetrax does not support GPS at this time.

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Is my Vetrax® Sensor water-resistant?

Yes, the Vetrax Sensor is certified to IP-67 standards.

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Can I use my Vetrax® Sensor on my cat?

No, this sensor has been designed for dogs only. A sensor for cats will be explored in the future.

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How does my Vetrax® Sensor work with Bluetooth & Wi-Fi?

The Vetrax Sensor connects over Wi-Fi to transmit data to the cloud. The sensor uses a Bluetooth LE connection with the Vetrax App to configure the sensor on any Wi-Fi network.

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Can I connect my Vetrax® Sensor to a cellular hotspot?

Some dedicated cellular hotspots can be used with the Vetrax Sensor. However, tethering a Vetrax Sensor to a personal hotspot created by your iOS or Android device is not supported.

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Will my Vetrax® Sensor connect to public or commercial Wi-Fi networks?

The Vetrax Sensor can be connected to any 2.4 GHz Wi-Fi network. Additional login credentials such as: accepting terms of use, providing a room number at a hotel, or any other non-traditional login practices wi...

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How to update your sensor using the Vetrax® Firmware Updater

Note: The Vetrax Firmware Updater is an application used to update your sensor's firmware. You will need to install the app on your Windows 7, Windows 10 or Mac computer before doing an update for the first tim...

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